Customer Service Frequently Asked Questions

**Customer Service Frequently Asked Questions (FAQs)**

**Ordering & Shipping**

**Q: How can I place an order?**
A: You can place an order directly through our website, over the phone, or by visiting our store. If you need assistance, our team is happy to help you find the right parts for your vehicle.

**Q: Do you ship internationally?**
A: Yes, we offer international shipping. Shipping fees and delivery times will vary based on your location. Please contact our customer service team for more details.

**Q: How long will it take for my order to arrive?**
A: Delivery times depend on your location and shipping method. Standard orders usually arrive within 4–20 business days. Expedited shipping options are available for faster delivery.

**Q: Can I track my order?**
A: Absolutely! Once your order ships, you’ll receive a tracking number via email so you can monitor its progress.

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**Returns & Exchanges**

**Q: What is your return policy?**
A: We accept returns within 30 days of purchase, provided the item is in its original condition and packaging. Please include your receipt or proof of purchase.

**Q: How do I start a return or exchange?**
A: To initiate a return or exchange, contact our customer service team. They’ll provide you with a return authorization number and further instructions.

**Q: Are there any restocking fees?**
A: In some cases, a restocking fee may apply. Our team will inform you during the return process if this applies to your order.

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**Parts & Compatibility**

**Q: How can I make sure a part fits my car?**
A: You can use our website’s compatibility checker by entering your vehicle’s make, model, and year. If you’re unsure, contact our experts—they’re here to help!

**Q: What if I receive the wrong part?**
A: If we sent you the wrong item, we’ll correct the mistake at no additional cost. Contact us immediately to arrange a replacement.

**Q: Do you sell OEM (Original Equipment Manufacturer) parts?**
A: Yes, we carry a wide selection of OEM parts as well as high-quality aftermarket alternatives.

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**Payment & Billing**

**Q: What payment methods do you accept?**
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and in-store payments. Financing options may also be available—ask us for details.

**Q: Is my payment information secure?**
A: Yes, we use industry-standard encryption to protect your payment details and ensure a secure transaction.

**Q: Can I apply for wholesale pricing?**
A: Yes, we offer special pricing for bulk orders and wholesale customers. Contact us to learn more about our wholesale program.

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**Warranty & Support**

**Q: Do your parts come with a warranty?**
A: Most of our parts include a manufacturer’s warranty. Warranty terms vary by product, so check the details on the product page or contact us for more information.

**Q: Can I get installation assistance?**
A: While we don’t offer installation services, our team can recommend trusted local mechanics or provide guidance to help you get started.

**Q: How do I contact customer service?**
A: You can reach us by phone, email, or through our online contact form. Our customer service team is available 24/7.

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If you have any other questions, feel free to contact us. We're here to help!